Describe different quality methods within healthcare. Explain the basic models of quality improvement in healthcare. Evaluate the role and importance of patient satisfaction. Evaluate the role and importance of the patient experience. Apply statistics to different quality methods in healthcare. Apply quality improvement methods. Course Scenario Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following: Emergency room services Intensive care Surgical care Obstetrics Diagnostic services Some rehabilitation therapies Inpatient pharmacy services Geriatric services Consumer physician referral services Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them. Scenario Continued You have been asked to present a narrated visual report for the CEO and Board of Directors on a video conference call to share your major findings and to discuss recommendations. Competencies: Describe different quality methods within healthcare (2 examples) Explain the basic models of quality improvement in healthcare. (2 examples) Evaluate the role and importance of patient satisfaction. (2 examples) Evaluate the role and importance of the patient experience. (2 examples) Apply statistics to different quality methods in healthcare. (2 examples) Apply quality improvement methods. (2 examples) Instructions Your report should include the following: Types of measurements that will be used. Overall design of the survey. Identifies who will lead the QI task force. Identifies who should be on the task force. Suggestions for implementing the results of the survey. APA format Make sure notes are presented in the notes section of the powerpoint as if you are presenting it to the company
Competing needs arise within any organization as employees seek to meet their targets and leaders seek to meet company goals. As a leader, successful management of these goals requires establishing priorities and allocating resources accordingly.
Within a healthcare setting, the needs of the workforce, resources, and patients are often in conflict. Mandatory overtime, implementation of staffing ratios, use of unlicensed assisting personnel, and employer reductions of education benefits are examples of practices that might lead to conflicting needs in practice.
Leaders can contribute to both the problem and the solution through policies, action, and inaction. In this Assignment, you will further develop the white paper you began work on in Module 1 by addressing competing needs within your organization.
To Prepare:
- Review the national healthcare issue/stressor you examined in your Assignment for Module 1, and review the analysis of the healthcare issue/stressor you selected.
- Identify and review two evidence-based scholarly resources that focus on proposed policies/practices to apply to your selected healthcare issue/stressor.
- Reflect on the feedback you received from your colleagues on your Discussion post regarding competing needs.
The Assignment (4-5 pages):
Developing Organizational Policies and Practices
Add a section to the paper you submitted in Module 1. The new section should address the following:
- Identify and describe at least two competing needs impacting your selected healthcare issue/stressor.
- Describe a relevant policy or practice in your organization that may influence your selected healthcare issue/stressor.
- Critique the policy for ethical considerations, and explain the policy’s strengths and challenges in promoting ethics.
- Recommend one or more policy or practice changes designed to balance the competing needs of resources, workers, and patients, while addressing any ethical shortcomings of the existing policies. Be specific and provide examples.
- Cite evidence that informs the healthcare issue/stressor and/or the policies, and provide two scholarly resources in support of your policy or practice recommendations.
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