You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?
This discussion question meets the following CACREP Standards:
2.F.8.c. Needs assessments.
2.F.8.i. Analysis and use of data in counseling.
2.F.8.j. Ethical and culturally relevant strategies for conducting, interpreting, and reporting the results of research and/or program evaluation.
All written assignments and responses should follow APA rules for attributing sources.
Access the online library and search for one of the following research articles:
- Oranthinkal, J., Vansteenwegen, A., & Burggraeve, R. (2008). Are demographics important for forgiveness? The Family Journal, 16(20). doi:10.1177/1066480707309542 http://tfj.sagepub.com.libproxy.edmc.edu/content/16/1/20
- Deater-Deckard, K., Dodge, K. A., Bates, J. E., & Pettit, G. S. (1996). Physical discipline among African American and European American mothers: Links to children’s externalizing behaviors. Developmental Psychology, 32, 1065-1072.
- Leonard, K. E. & Senchak, M. (1996). Prospective prediction of husband marital aggression within newlywed couples. Journal of Abnormal Psychology, 105, 369-380.
Thoroughly read the article you selected and identify and critique the following:
- research design
- sampling technique
- threats to validity
- ethical issues