evaluate client satisfaction with various clinical services

You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?

This discussion question meets the following CACREP Standards:

2.F.8.c. Needs assessments.

2.F.8.i. Analysis and use of data in counseling.

2.F.8.j. Ethical and culturally relevant strategies for conducting, interpreting, and reporting the results of research and/or program evaluation.

All written assignments and responses should follow APA rules for attributing sources.

Access the online library and search for one of the following research articles:

• Oranthinkal, J., Vansteenwegen, A., & Burggraeve, R. (2008). Are demographics important for forgiveness? The Family Journal, 16(20). doi:10.1177/1066480707309542 http://tfj.sagepub.com.libproxy.edmc.edu/content/16/1/20
• Deater-Deckard, K., Dodge, K. A., Bates, J. E., & Pettit, G. S. (1996). Physical discipline among African American and European American mothers: Links to children’s externalizing behaviors. Developmental Psychology, 32, 1065-1072.
  http://www.thecampuscommon.com/library/ezproxy/ticketdemocs.asp?sch=auo&turl=http://search.proquest.com/docview/218060199
• Leonard, K. E. & Senchak, M. (1996). Prospective prediction of husband marital aggression within newlywed couples. Journal of Abnormal Psychology, 105, 369-380.
  http://www.thecampuscommon.com/library/ezproxy/ticketdemocs.asp?sch=auo&turl=http://search.proquest.com/docview/214092889

Thoroughly read the article you selected and identify and critique the following:

• research design
• sampling technique
• threats to validity
• measurements
• ethical issues