Leadership Behaviors
Read the case study on the Air Force Supply Squadron at the end of Chapter 3. Present what you feel are the effective leadership behaviors displayed by Colonel Novak and react to the evaluations of your fellow students.
Air Force Supply Squadron
Colonel Pete Novak was assigned to com-
mand an air force squadron that airlifted sup-
plies to combat units during the Korean War.
The squadron had more than 200 men and
several cargo planes.When he assumed com-
mand, the situation was bleak. They were
short of supplies, personnel, and replace-
ments. Organization and coordination were
poor, and there was little cooperation and
teamwork among different sections. Morale
was low due to the unrelenting workload,the
constant bickering and disagreements, and
the stress of flying into combat zones.Colonel Novak held a meeting of the
squadron to introduce himself and talk about
how important their mission was to the success
of the war effort. He talked about how the
men in the front lines were counting on the
squadron to bring them the supplies and am-
munition they needed to keep the enemy
from overrunning the country. He reminded
them that every man had a vital function in
the operation of the squadron.
Then Colonel Novak set out to learn more
about the men in his unit, beginning with the
officers. He held frequent staff meetings with
the section heads and some key noncommis-
sioned officers (NCOs) to discuss the meth-
ods used to carry out the mission of the
squadron.He visited the enlisted men at work
and off duty, talking to them and showing a
personal interest in them.He listened to their
complaints, and whenever possible tried to
deal with their concerns about the poor living
conditions at the base.He flew along with the
airplane crews on some of the supply mis-
sions. On one occasion when supplies were
desperately needed at the front lines and the
squadron was shorthanded,he pitched in and
worked beside the men all during the night to
load the planes.
It was not long before Colonel Novak had
learned each person’s name, what his job was,
and something about his background. As he
found out more about the capabilities of the
men, he reorganized the squadron to place people where the best use could be made of
their skills and experience. In staff meetings,
disagreements were discussed and worked
out, and responsibilities were assigned when
all concerned were present. Authority was
clearly delegated to reduce confusion and
duplication of orders. The NCOs were held
responsible for the actions of their men and,
within limits, their decisions were enforced
without question.
Within two months the effects of the
changes were evident.The officers and enlist-
ed men learned what was expected of them
and began to see themselves as an essential
part of a well-run organization. They began
to take pride in their ability to accomplish
their mission despite the hardships. Morale
and teamwork improved. Before long the
squadron became one of the most efficient in
Korea. â–